Return Policy


Defective Merchandise

All of our items are thoroughly inspected prior to being shipped. Any merchandise that are to be returned must be pre-authorized by Liveco. All merchandise returns including shipping must be prepaid in order to be accepted by Liveco. In its sole discretion, Liveco will determine whether any returned products are in fact defective. Liveco cannot replace any products deemed pre-used, mistreated or worn out.


Pre-Authorized Returns

All returns must be pre-authorized by Liveco Customer service and initiated within 10 business days of merchandise receipt. Please do not send any merchandise back without contacting us first. Return shipping/brokerage costs are the responsibility of the customer. To receive authorization, please contact Customer service through e-mail by clicking here: 'Contact Us' or by phone at (519) 766-3927 9am-5pm EST. In your message, please provide the order number on your customer receipt and a brief description of why the item needs to be returned. We will be sure to get back to you with specific instructions on how to proceed with the return.
Only approved returned items which are found to be defective may be exchanged for any other item from within our store and within 10 business days of the date that the item is received by Liveco. Shipping costs for the returned item back to Liveco is the responsibility of the purchaser. Replacement items will be shipped with no charge to the customer.
Returned items that are found to be non-defective can be returned however a 20% restock and administration fee will apply to any approved refund. Any free shipping originally awarded will not be honoured if the original purchase value drops below the free shipping threshold number. The estimated full amount shipping cost at the time of refund will be applied in addition to the 20% restock fee. The customer is responsible for shipping cost of any authorized or unauthorized returns back to our warehouse. The remaining original purchase price of items returned can also be used towards a different purchase of any other product(s) in our store.
Returned clothing merchandise must not be worn, washed or altered and have all tags attached to it. Due to hygienic reasons, undergarments cannot be returned. All items must be returned in their original supplied packaging.


Cancellations

Orders canceled before shipping out are subject to a fee of 10 dollars (Canadian funds) per item.


Limit of Liability

All merchandise contained in our catalogs is sold under the condition that we cannot guarantee the user freedom from injury. The user assumes all risks related to the use of the merchandise.

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